Frequently Asked Questions
Q. What are the terms of the Nexsan Standard Warranty?
Q. Can I extend the warranty coverage on my Nexsan product?
A. Yes, Warranty extensions are available for all active Nexsan products. Contact your Nexsan reseller for a quote.
Q. I need 7x24 support but my location is too remote and onsite support isn’t available. What can I do?
A. We recommend a 7x24 Telephone support uplift and an onsite spares kit. Most parts of Nexsan Storage products are designed for easy replacement and out Technical Services Group can walk you through the replacement process.
Q. How do I get a copy of my Users Manual?
A. Contact our Technical Support Group and they will send you a copy.
Q. Our facility has a strict security policy that prevents us from returning defective disk drives containing sensitive data. How does this affect my warranty?
A. Nexsan supports a “Black-hole†policy for customers who can’t return faulty drives due to security policies and sensitive data. Ask your Nexsan sales representative or our Technical Support Team for full details and to see if your site qualifies.
Q. I have remote sites that are mostly un-manned, how can I get help with support at those locations?
A. Nexsan Technical Support utilizes state of the art remote access technology to aid in diagnosing complex hardware and software issues safely and securely.
