Three Years Advance Replacement Warranty:
Nexsan Technologies storage systems are warranted for three full years from the date of shipment. Upon verification of failure, replacement equipment will be shipped out to our customers. Return material authorizations will accompany all equipment shipped and can be issued either by our phone, fax, or email. (warranties are non-transferable without prior consent from Nexsan) Several levels of service upgrades are available for purchase.
Onsite spares Program:
For maximum convenience and protection of critical storage devices, this program provides customers with on location spares. This program enables our customers to have in their facility all commonly used spare parts to facilitate rapid restoration of operations. . Along with our optional 24x7 telephone support, customers can now be assured of rapid resolution to any problem. Defective components can then be advance replaced for constant availability.
Regulatory Approvals
CE, UL, CUL
Next Business Day Onsite:
Next Business Day support provides Monday through Friday, 8:00AM – 5:00PM (your local time excluding Nexsan holidays) on-site service with “Next Business Day” response. Replacement parts are shipped via overnight service and if requested, a service representative will be onsite between 8:00AM - 5:00PM the following business day. Software related issues are generally managed remotely from our support center.
24 x 7 x 4hr Onsite:
Gain the fastest and most comprehensive level of support, which delivers 24x7 with 4 hour response. Replacement parts are hand delivered with a service representative that will be onsite within 4 hours following diagnosis of hardware failure. Software related issues are generally managed remotely from our support center.
24 x 7 Telephone Support:
For your convenience 24x7 access to the Nexsan technical support team is also available as an upgrade to either the standard warranty or Next Business Day onsite upgrade.
