Support services for the iSeries
The iSeries ships with standard NEXSAN Warranty and Support Services which covers the entire iSeries including all Nexsan supplied components and systems. iSeries customers have the option of purchasing onsite spares for an additional charge.
Onsite spares Program
For maximum convenience and protection of critical storage devices, this program provides customers with on location spares. This program enables our customers to have in their facility all commonly used spare parts to facilitate rapid restoration of operations. . Along with our optional 24x7 telephone support, customers can now be assured of rapid resolution to any problem. Defective components can then be advance replaced for constant availability.
Regulatory Approvals
CE, UL, CUL
24 x 7 Telephone Support
For your convenience 24 x7 access to the Nexsan technical support team is also available as an upgrade to either the standard warranty or Next Business Day onsite upgrade.
Support services for Nexsan storage systems attached to the iSeries
Nexsan Technologies SASBoy, SATABoy, and SATABeast storage systems are warranted for three full years from the date of shipment. Upon verification of failure, replacement equipment will be shipped out to our customers. Return material authorizations will accompany all equipment shipped and can be issued either by our phone, fax, or email. (warranties are non-transferable without prior consent from Nexsan)
